Frequently Asked Questions
Installation And Support
All Bimmernavigation kits come with thorough installation instructions. Each set of instructions is prepared for a specific product and vehicle, ensuring they are accurate and easy to follow. We also provide video instructions for many of our products. Most of our products are designed to allow self-installation by anybody with moderate DIY skills. If you have purchased a Bimmernavigation kit and would like to install it yourself, or are considering a Bimmernavigation kit and would like to know more about the installation process, please contact our technical support team.
Our technical support team is available by phone to help walk you through the installation process. Their contact details and working hours are on our contact page.
If a Bimmernavigation product is not fully operational, it is possible that it has been installed or configured incorrectly. Please note that many of our products include DIP switches, which are used to modify the configuration settings for different vehicles. Your installation instructions explain how they must be set for your vehicle. Setting the DIP switches incorrectly is likely to cause the kit to malfunction. Some of our products require coding after installation, before which they will not work, or may be missing features. In this case, your installation instructions will explain the coding process to you. If your Bimmernavigation product still doesn’t work as expected, please contact our technical support team to troubleshoot your issue.
If a previously operational Bimmernavigation product has stopped working, it is possible that a fault has developed with the kit. Alternatively, if you have recently made any modifications to your car — including installing other retrofit kits or modifying your iDrive software — it is possible that these changes have interfered with the proper operation of your Bimmernavigation kit. Please contact our technical support team with details about the issue you are facing, and any recent modifications to your vehicle.
Your Order
If you place an order or just register on our website, after typing in your email address twice, you get a confirmation email. It contains a link that is used to confirm your email address and an automatically generated password that you can use to sign in. You can change the password in your account, in the Change Password tab. Please note that you won’t be able to log in without confirming your email address.
Log into personal account in the top right corner of the website and navigate to the Orders tab. The order number (Order ID) of all your orders will be shown.
If you would like to change the shipping destination after the order is placed, please contact us with your order number as soon as possible for details. Please note that we can only ship to a PayPal registered address.
Contact us with your order number and we will handle it.
Contact us with your order number and we will handle it.
Payment & Delivery
Yes, you can. If you don’t have a PayPal account or just prefer to pay directly with your credit or debit card, click "Pay with Debit or Credit Card" on the PayPal website.
If PayPal doesn’t work or is blocked in your country, you can pay for your order using a wire transfer. If this is your case, contact our sales representatives who will guide you step-by-step through the process
You can log into your account, navigate to the Orders tab and check the Payment Status column. When we receive the payment, the status will be changed to Paid
We ship only to PayPal registered addresses. While placing an order, you will be redirected to the PayPal website to complete your payment. On the PayPal website you can log in to your PayPal account, select one of your existing shipping addresses or add a new one.
Most of our products are shipped from UK (LONDON).
We provide free worldwide delivery. However, the delivery & handling don’t include duties, import taxes and brokerage fees, if applicable. We do what we can to comply with the value limits, but they vary widely from country to country. Please check with your local customs agency for details on estimated costs.
Our standard delivery time is 2-7 business days. It might take longer than that if the retrofit you’ve ordered is out of stock. If such a situation takes place, you will be informed and the Shipping & Order Status in your personal account will be changed accordingly.
Log into your personal account in the top right corner of the website and navigate to the Orders tab. Under the Shipping status you will find the tracking numbers for all items in your order.
The delivery is free. But we don’t cover duties, import taxes and brokerage fees, if applicable. We do what we can to comply with the value limits, but they vary widely from country to country, and even low value items might be subject to import tax. In some cases, the courier is responsible for collecting these duties. Please check with your local customs agency for details on estimated costs. If you refuse to pay any required fees, your shipment will be returned to us, and you will be liable to cover any incurred costs.
If you order USB coding options for your car, they are delivered via email in a form of a link for download together with instructions. No physical delivery is involved
If you order cable coding options for your car, we send out a coding interface together with instructions. After it is delivered in 2-3 business days, you can schedule a remote coding session during which our technician activates the features you ordered.
After you’ve placed an order and completed the payment, we ship a USB stick with a map update on it.
All payments on our website are done through the PayPal paying system. While placing an order, you will be redirected to the PayPal website to complete your payment. On the PayPal website you can log in to your PayPal account, select one of your existing shipping addresses or add a new one and pay for your order.
Return And Refund
If you believe you have received a faulty product, please contact our support team. They will help you troubleshoot common problems, and may be able to help get your product working. If your product is still not working, our team will help you identify which component(s) in your upgrade kit are faulty, and will issue a return authorization to replace the affected component(s).
Some of our products, such as our coding and activation services, are prepared and performed for your unique vehicle. These services are non-refundable. If you would like to return a new and unused product for a refund within 14 days of receipt of the product, please contact our support team with your order number. Please note that you will be charged a restocking fee, and will be charged for any component(s) missing or damaged. To make the return process easier and smooth please confirm with our Support team if you will be using the original package or if you will use a different one, in the case of the second please provide the dimensions as well, this information is required for the creation of the prepaid label.
Many of our products offer an optional, 2- or 3-year extended warranty at an additional cost. For those that don’t, or if you have chosen not to add an extended warranty to your order, most of our kits are covered by a 12-month basic warranty (or 90-day warranty for refurbished products), covering manufacturing faults. All warranty periods are valid from the original date of purchase and can NOT be changed after the purchase. Please note that our warranties do not cover damage caused by the customer during or after installation – unless resulting from a faulty kit – or costs of reinstallation of a new replacement kit. If your product has developed a fault, please contact our support team with your order number.
No, it’s not. Since Bimmernavigation offers DIY installation upgrades, the responsibility for the installation is laid upon a customer – this includes all installation costs. If you decide to install your product with the help of our certified installers, check the terms of warranty with your chosen installer.
Features activated via coding may be stop working, or work differently, if subsequent changes are made to your BMW’s software. The most common reason is if your dealer needs to install new software in your vehicle. In this case, it is possible to reactivate the features made available via coding. USB-coded features can be reactivated using the same USB file that was provided with your order. Features coded by our technician can be reactivated for a small fee. Please contact us for more information. We are not able to offer refunds for coding features that have been deactivated by subsequent software changes.
